Last updated June 07, 2022
30 Day Money Back Guarantee & Refund Policy
At In Waves Apparel, we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
WooCommerce.com and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
In Waves Apparel
76 Bloomfield Road
Blackwood, Caerphilly NP12 1LY
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
● Sale items are FINAL SALE and cannot be returned.
● In the rare event your order arrives in a less than satisfactory condition, please contact our customer care team within seven days of delivery so we can arrange a replacement or refund.
● Returns are accepted on damaged garments or misprints and In Waves Apparel will cover the cost of return postage before issuing a replacement or refund.
● As all orders are printed on demand and customised to order, typically cannot be amended once placed, as production begins straight away. You can still get in touch to make a request, we will happily cancel any unwanted orders if they aren’t in production. Email: email@example.com at the earliest opportunity.
If you have any questions concerning our return policy, please contact us at: